Time and again, Cable TV Hong Kong has disappointed me with their termination policies. In this modern era they still insist on FAX as the only way to send in a signed confirmation of account closure which will always be guaranteed a month delay no matter how much you attempt to time this. So apart from the agony, you lose a month of service fee without any reason. Why can’t companies learn to create it easy for users to close accounts (which are charged real money) by simply a phone call, online click or something easier than filling in long forms? I ended up paying 4 months of bills for services i did not use a single bit just because they did not make it easier for me to cancel my subscription when i really wanted to!
In addition, the challenges with language when you call them on phone are laughable. Each time i have called them, mostly in panic, they have tried to tell me that they will get someone else who speaks “English” call me back “shortly” (they tell me this in English). Occasionally, the call came within 4-8 hours (and i felt lucky). Other times there was none. Without any followup!
Hong Kong, the world class city otherwise, needs a lesson or two in customer service further!
Here we are waiting for our new domestic helper to arrive in Hong Kong, and she is stuck in Kerala due to insufficient funds to buy a ticket. No, she does not have any bank account; plus it’s Friday so most banks have the excuse of non-processing day garbage. Let’s face it, the world is global, fast paced and at least the big companies should (and can) cater for the poor individuals who only get time to clean up their act on weekends. Yes, planning is important, but if you don’t have unplanned emergencies in your life you must be lying or simply not living!
